The human-designed world is often not well designed. One of the canonical examples of using design well is the newspaper stand at an airport or train station. In many of them it is surprisingly difficult to actually process your transaction. If you have a briefcase or suitcase with you, the things you want to buy in another, a newspaper or umbrella being held under an arm, how can you actually pay? Put your things away, hand the cashier the goods, wait for them to ring it up, give them money, wait for change, try and put the change away while holding all the other things, take your items and put them somewhere, and finally move off. A smart person put a large counter at one of these stands with plenty of room to put all your items, room underneath to hold suitcase or briefcase, and long enough that you could move out of the away while gathering your belongings, thus freeing up the space and time for the next customer. This simple change sent sales through the roof.
Why do I bring this up? Years ago at work I suggested to management that we put shelves up in the bathrooms. (To the co-workers who read this, yep, that was me. If only we’d had the Innovation Garage then I’d be the 2003 grand prize winner.) If you came in with any papers or electronics there was nowhere to put them. You hoped that the area around the sink was dry or you had to hold your business stuff while doing your business. They put up shelves in all the bathrooms. I was a very pleased customer. Now you throw your items on the shelf, do the deed, and pick up your things on the way out.
The other day I came into the bathroom and found this:

Flowers are nice. The bathroom is understandably drab and putting in a bit of foliage made it that much nicer. But, it interfered with the whole point of the shelf! Now if my things are too big there isn’t enough room. Even if they are small enough I have to spend precious time maneuvering them around to make sure they are balanced and don’t knock over the flower. I know it doesn’t matter that much in the long run and that’s it’s only a few seconds but I still incredibly annoyed. A beautiful solution to a problem and then someone just goes and throws up another impediment. C’mon people!
Postscript: The people did indeed come on. I moved the flower to the sink area. A week or two later it was gone.
Postscript: I drafted this post a long time ago. There’s another one there this week.

