Fun With Comcast

Last summer we finally got a big TV. An HDTV actually. It’s great, but the HD part is dissapointing. The image has never looked that great. We use TiVo, which explains it. TiVo doesn’t work with HDTV. (Their new box does, but it’s $650.) So I figured the image wasn’t that great because we watch everything through TiVo. Except… well, when I watched through the direct input, it was better, but still not that great. Not as great as everyone else’s at least. Then my father (who has the same setup) told me that he had the cable guy out, and it turned out it had been wired wrong during installation.

On the first visit, the guy pokes around and doesn’t find anything. He thinks the signal is degraded because of all the weird wiring, and we need to get the outside box looked at. (The last owner of the house was a “Do it Yourself” guy, and often he did it himself wrong. Every freakin’ room in this house has cable jacks, splitters in rooms, cables going in the walls between rooms, up through the basement, it’s crazy.)

I called Comcast to schedule someone to look at the outside box. They say they need to send someone inside first. But, sez I, you already have, that’s what the last guy just came for. But he didn’t write it in his notes. But, sez I, I’m telling you what he said. Sir, we have to send someone to check the inside. We repeat that a few times, until yellz I, you people are a #$@